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In this course, you’ll learn skills like how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home.

149 students enrolled


Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

Over the years we’ve worked with hundreds of businesses and have seen first-hand what EQ can do for a company. Come explore the depths of Emotional Intelligence with lead point development foundation and how to use it most effectively to be an outstanding leader or team member. Learn how to incorporate it into situations you face in the workplace and your personal life and build a more positive work environment for everyone.

Course Objective (Emotional Intelligence Skills)

  • Create a positive working atmosphere at all levels of the organization
  • Understand how to work & communicate with very different personality types
  • Resolve conflicts with ease & create win-win situations
  • Develop integrity and accountability in your leaders
  • Improve relationships among employees & inspire a team mentality
  • Develop greater self-control & decision making skills


  • Rid the workplace of negative emotions like fear, anxiety, anger, and jealousy
  • Inspire the positive emotions of love, happiness, joy, and peace
  • Learn how to manage your behavior by managing your emotions
  • Be able to cope with challenges & difficulty
  • Navigate social complexities and develop greater influence in your life



Course Outcome(Emotional Intelligence)

  • What is Intelligent Emotion (EQ) & why is it important?
  • Understanding of yourself
  • Understanding of others
  • Identify how to effectively use EQ
  • Learn fundamental principles of EQ
  • Consider the importance of understanding different personality types


  • Identify the current uses and forms of EQ in the workplace
  • Incorporate the essentials of EQ into your daily activities
  • Explore where emotions come into play
  • Understand how to control your emotions to be more effective


What is the target audience?

Business leaders, mangers, top performers, emerging leaders within your organization. Anyone who wants to better manage their own emotions, strengths and skills, or the emotions and skills of their employees.


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Emotional Intelligence

— 28 February 2017


This Mastering Emotional Intelligence training course will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video / DVD material. The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.


This Mastering Emotional Intelligence training course will focus on imparting emotional excellence skills to enable you to succeed as a distinctive leader. Delegates will gain insights and skills on how to be an emotionally intelligent leader. They will develop intrapersonal skills of self-awareness and self-regulation.

They will also gain mastery of interpersonal skills of empathy and relational skills. Delegates will be exposed to the latest scientific breakthroughs in management science on the mastery of healthy emotions in a leader. They will learn the importance of managing body, mind and spirit so as to lead others in a holistic manner. Delegates will return to their organisations with skills to be excellent leaders.

Emotional Intealligence
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19 hours


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed
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