EMOTIONAL INTELLIGENCE

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Emotional Intealligence

EMOTIONAL INTELLIGENCE:

Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

Over the years we’ve worked with hundreds of businesses and have seen first-hand what EQ can do for a company. Come explore the depths of Emotional Intelligence with lead point development foundation and how to use it most effectively to be an outstanding leader or team member. Learn how to incorporate it into situations you face in the workplace and your personal life and build a more positive work environment for everyone.

Course Objective (Emotional Intelligence Skills)

  • Create a positive working atmosphere at all levels of the organization
  • Understand how to work & communicate with very different personality types
  • Resolve conflicts with ease & create win-win situations
  • Develop integrity and accountability in your leaders
  • Improve relationships among employees & inspire a team mentality
  • Develop greater self-control & decision making skills

 

  • Rid the workplace of negative emotions like fear, anxiety, anger, and jealousy
  • Inspire the positive emotions of love, happiness, joy, and peace
  • Learn how to manage your behavior by managing your emotions
  • Be able to cope with challenges & difficulty
  • Navigate social complexities and develop greater influence in your life

 

 

Course Outcome(Emotional Intelligence)

  • What is Intelligent Emotion (EQ) & why is it important?
  • Understanding of yourself
  • Understanding of others
  • Identify how to effectively use EQ
  • Learn fundamental principles of EQ
  • Consider the importance of understanding different personality types

 

  • Identify the current uses and forms of EQ in the workplace
  • Incorporate the essentials of EQ into your daily activities
  • Explore where emotions come into play
  • Understand how to control your emotions to be more effective

 

What is the target audience?

Business leaders, mangers, top performers, emerging leaders within your organization. Anyone who wants to better manage their own emotions, strengths and skills, or the emotions and skills of their employees.

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Emotional Intelligence (EQ) For Professionals Training Course

1
The Course Explained
2
Identifying your Audience
18 questions
3
4
Five Dimensions of the Trait EI Model
5
EQ Self-Assessment Activity

Becoming Self-Aware

1
Habits of Highly Effective Communicators
2
Different kinds of communication
3
Features of communication.
4
Being Open to Opposing Viewpoints
5
Learn to Compromise for Success
6
Choose Your Attitude

Self-Management/Regulating Your Emotions

1
Emotional Science
2
Amygdala Hijack – What’s Happening Inside Our Head
3
Understanding Emotions
4
Find Your Self-Control
5
Using Coping Methods
6
Relaxation Techniques

Self-Motivation (M)

1
Optimism
2
Pessimism
3
The Balance between Optimism and Pessimism
4
The Power of Re-Framing: The Balance between Optimism and Pessimism

Empathy (E)

1
What are the Barriers to Empathy?
2
Developing Your Empathy
3
Empathising with Others

Social Skills (SS)

1
Making an Impact
2
Creating a Powerful First Impression
3
Assessing a Situation
4
Being Zealous without Being Offensive
5
Traits of a Person with High Social Skills

Skills in Emotional Intelligence

1
How to Accurately Perceive Emotions
2
Use Emotions to Facilitate Thinking
3
Manage Emotions

Verbal Communication Skills

1
Verbal Communication – Clear Message, Emotionally Effective
2
Focused Listening
3
Asking Questions
4
Communicating with Flexibility and Authenticity

Non-Verbal Communication Skills

1
It’s Not What You Say, It’s How You Say It

How To Manage Change

1
Disagreeing Constructively

Wrap up

1
Lesson Learnt
Faq Content 1
Faq Content 2

Emotional Intelligence

— 28 February 2017

TRAINING METHODOLOGY

This Mastering Emotional Intelligence training course will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video / DVD material. The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

PROGRAMME SUMMARY

This Mastering Emotional Intelligence training course will focus on imparting emotional excellence skills to enable you to succeed as a distinctive leader. Delegates will gain insights and skills on how to be an emotionally intelligent leader. They will develop intrapersonal skills of self-awareness and self-regulation.

They will also gain mastery of interpersonal skills of empathy and relational skills. Delegates will be exposed to the latest scientific breakthroughs in management science on the mastery of healthy emotions in a leader. They will learn the importance of managing body, mind and spirit so as to lead others in a holistic manner. Delegates will return to their organisations with skills to be excellent leaders.

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Enrolled: 149 students
Duration: 10 hours
Lectures: 38
Video: 19 hours
Level: Advanced

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed