Problem Solving

problem solving

Problem Solving

We are continuously confronted with problems that require us to make decisions. The number of competitors is increasing dramatically businesses is globalizing new technology is being introduced at a rapid pace the workforce is increasingly diverse disks there is a scarcity of certain resources including highly skilled workers there’s a transformation occurring from an industrial to knowledge-based society economics and market conditions are increasingly unstable especially on a global basis to meet those challenges and opportunities the create business is embarking creative problem solving and innovation as never before to achieve effective and efficient levels of creative problem solving and innovation which demands an organization must improve the creativity of his workgroups an individual and it must create the right kind of organizational culture which will turn that creativity into innovation


Gain confidence in assessing problems accurately, evaluating alternative solutions, and anticipating likely risks. Learn how to use analysis, synthesis, and positive inquiry to address individual and organizational problems and develop the critical thinking skills needed in today’s turbulent times. Using case studies and situations encountered by class members, explore successful models and proven methods that are readily transferable on the job. By learning this course, you will realise your potentials in faster and effective decision making – both individual and organisational.



This Problem-solving training includes skill development exercises in: learning to apply problem-solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem-solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and to avoid common decision making mistakes.

Through this Creative Problem Solving and Decision Making Training Course offered by Leadpoint Africa, you will learn how to develop new ways to solving problems.  This program will help you to create a renewed and unconventional perception of your day to day tasks and work.

You will learn scientific and proven methods which are being used by thousands of successful organisations and management practitioners/ leaders in becoming better decision-makers. This course not just gives the methods but also helps you in practising the same and evolve as a creative problem solver.


What Will Students Learn?

  • How to apply problem solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions
  • Ways to think creatively and be a contributing member of a problem solving team
  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions
  • Ways to avoid common decision-making mistakes
  • Label a problem to facilitate discussion and analysis
  • Find a problem’s root cause
  • Brainstorm optional solutions
  • Evaluate optional solutions to decide on the most workable strategy
  • Formulate action plan to implement the chosen solution
  • Apply the concept to real-life problems as they occur in the future.


Who Should Attend?

Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an essential course for those who believe that change, and new improved ways of working, are the best way forward for the success of organizations.


Why is Creative Problem Solving needed?

Changing Business Contexts – The VUCA world
Creative Problem Solving

What is a Problem ?

Defining “The Problem”
Are all “problems” really a “problem”?
Defining “Decision Making”
Are all “Decisions” really a “decision?”

Making Decisions

Types of decisions
The difference between facts and information
Common decision making traps
Decision Personality Style

The Problem Solving Model

Three-phase model

The Problem Solving Toolkit

The Lasso
The Ishikawa
Other Tools

In an ever-changing world, one thing is certain: there will always be problems to solve. Every day of your life, you deal with issues. You've probably honed a number of problem-solving abilities without even realizing it. For instance, let's say you have a report to write with limited resources and a tight deadline. You're well aware that you're in a precarious situation.

That's one problem-solving skill: recognizing the issue. Your choices are immediately considered.

Another problem-solving capability is coming up with a lot of different solutions.

Become a problem solver where you work, and you’ll make yourself an asset to your company

This Problem solving training covers practical understanding of the subject matter using case study role play and games to instill the assimilation.

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Enrolled: 94 students
Lectures: 18
Level: Intermediate


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed